Country/Area | Shipping Type | Handling Time | Transit time | Costs |
United Kingdom | Standard Delivery | 1 – 2 business days | 3 – 5 business days | £5.49 |
Rest of the world | Free Shipping | 1 – 2 business days | 10 – 12 business days | Free |
How Can I Track My Order?
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 3 – 5 days for the carrier to scan your package into their system.
If your Order with Standard shipping is still shipping 9 business days after the shipping date. Please contact our support team for further assistance.
Order in queue
After your payment has been posted, your order will go into a waiting queue for 12 hours before being sent to fulfillment. During these 12 hours, you can change the order details (change size, color, quantity) or cancel the order.
Can I ship the order to multiple addresses?
Fulfillers ship only to single destination shipping. If you wish to ship to multiple locations, please order separately with separate addresses.
Shipping country restrictions
We currently only serve customers in North America, unfortunately, if you are outside of North America you will not be able to purchase.
Customs rules
Since all items are manufactured, printed, and shipped in the United Kingdom, the price shown on the website will be the final price, and you will not be subject to tax. For more information or specific queries please contact our support team.
– Shipping can be speeded up by:
+ Complete and valid payment information (order by direct debit, credit card)
+ Providing exact shipping addresses.
+ We are not responsible if your order gets delivered to the wrong address or returned to the sender.
– If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Petgocare and if you have any questions, please don’t hesitate to contact us via: [email protected]